Interactive Voice Response System (IVRS)
Efficient Global Data Acquisition
IVR is a voice-based data collection system that expands the global capabilities of ClinOps to include subject randomization, interactive surveys and diary data collection. Its user-friendly development tools allow for changes to be made seamlessly during the trial. With a Toll-Free number, Investigators can use an automated system to register and review subject information, to access study directives and to report results accurately and efficiently.
Our IVR system is fully validated and 21 CFR Part 11 compliant, with multiple levels of security and validated audit trails of all activities.
Some of the IVR System Features and Benefits include:
- Subject screening according to a list of inclusion/exclusion criteria, stratification and random treatment assignments
- Conduct interactive surveys and collect diary data
- Program complicated, stratified randomization schemes
- Prompt investigators or subjects to provide directives or task instructions
- Fax or email notification systems to confirm receipt of data
- 24 hour system availability and support
- Improves clinical workflow and allows for a reduction in time to database lock
- Ability to generate real-time customized reports tailored to your needs
Our IVR system can interact with callers in multiple languages within the same study and can "speak" the user's language, including many local dialects such as:
- Arabic (Yemen)
- Chinese (Canton)
- Chinese (Mandarin)
- Croation
- Czech
- Dutch
- English
- French (Canada)
- French (France)
- German
- Greek
- Italian
- Japanese
- Korean
- Norwegian (Bokmal)
- Polish
- Portuguese (Brazil)
- Portuguese (Portugal)
- Russian
- Spanish (Argentina)
- Spanish (Mexico)
- Swedish (Spain)
- Spanish (Venezuela)
- Thai